Customer Support

• All UK customers must return their items within 14 days of the date shown on the dispatch note.
• Items must be unworn and unwashed.
• Items must have all tags attached.
• Items must be returned in their original packaging.
• We do not offer free returns postage, therefore all customers are liable for their own return postage costs.
• All customers must complete and insert the return slip when returning their items. If you have lost your return slip you can easily download this here.
• All items purchased in the sale department are ineligible for a refund and may be exchanged only (this includes discount codes).

What do I do if my item is faulty?

If you receive a faulty item please return to us within 30 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning via email: info@base-dance.com

How long does it take to process my return?

We aim to process your return ASAP, but on occasions, it may take up to 7 days for your refund to be processed after you have returned your item(s) to us.

What is our returns address?